Risk factor
Very vulnerable to price shocks
Profitability factor
Undervalued vs peers
About
Five9, Inc. is a global provider of cloud-based contact center software, operating both within the United States and abroad. The company's core offering is a virtual contact center cloud platform, which integrates a comprehensive set of applications designed to facilitate a wide array of contact center operations, spanning customer service, sales initiatives, and marketing efforts. This advanced solution empowers clients to seamlessly handle customer engagements across numerous communication channels, including voice calls, video interactions, live chat, email, website interfaces, social media platforms, click-to-call functions, callback services, and mobile applications, as well as through programmable interfaces (APIs). Furthermore, the platform incorporates sophisticated natural language processing and automatic speech recognition capabilities. Five9 caters to a diverse clientele across various sectors, such as banking and financial institutions, business process outsourcing firms, consumer-oriented businesses, healthcare providers, technology companies, and educational organizations. Established in 2001, Five9, Inc. maintains its primary corporate offices in San Ramon, California.
Company Valuation
Based on key historical and expected multiples, the stock is undervalued relative to its peers. Specifically, the stock is fairly valued on P/E, undervalued on EV/EBITDA,
Target Price
The average target price of FIVN is 28 and suggests 34% upside potential. Usually, this means a BUY recommendation among investment firms, or a recommendation to increase